Google Messages is a widely used messaging app that comes pre-installed on most Android devices. However, some users have reported issues with downloading MMS (Multimedia Messaging Service) in Google Messages. If you’re experiencing this problem, there are several fixes to try.
Firstly, check your network connection and make sure you have a stable internet connection. If that doesn’t work, turn off Wi-Fi and switch to mobile data. Also, ensure that the date and time on your device are correct as this can affect MMS downloads.
Another fix is to clear the cache and data of the Google Messages app. You can do this by going to Settings > Apps > Google Messages > Storage > Clear cache/Clear data. Finally, if none of these solutions work, try resetting your device’s network settings or contacting your carrier for assistance.
Problem: Not Downloading MMS
If you are having trouble downloading MMS on Google Messages, there could be several reasons for it. One of the most common problems is poor internet connection or network coverage. If your device does not have a stable data connection, then downloading any form of the multimedia message can be challenging.
Another reason why MMS may not be downloaded on Google Messages is that you may have turned off mobile data on your device by mistake. When this happens, your phone cannot download MMS messages over Wi-Fi, and you need to turn the mobile data back on to receive them.
Additionally, if the MMS message size is too large or if it contains unsupported file formats like PDFs or ZIP files, it won’t download despite multiple attempts. In such cases, try asking the sender to resend the message in smaller chunks or compatible formats for your device to recognize and download them successfully.
Fix #1: Check the Network Connection
If you are having trouble downloading MMS messages in Google Messages, the first thing to check is your network connection. Poor or unstable network connections can prevent MMS messages from being downloaded and cause delays in sending or receiving them. To fix this problem, ensure that your mobile data or Wi-Fi connection is turned on and active.
If you are using Wi-Fi, try disconnecting and reconnecting to the network or resetting your router. Alternatively, switch to mobile data if Wi-Fi is not working properly. If you are still experiencing issues after checking your network connection, try restarting your device as this can often help reset any connectivity issues.
In addition to checking your network connection, make sure that the messaging app is updated to the latest version. Outdated apps may have bugs that prevent them from functioning properly and updating the app can solve these problems. By following these simple steps, you should be able to troubleshoot MMS download issues in Google Messages with ease.
Fix #2: Update the App
Updating the app is one of the most basic and effective ways to fix Google Messages not downloading MMS. This is because developers constantly release updates to improve app performance, fix bugs, and address security issues. To update the app, go to the Google Play Store, search for Messages by Google, and tap on Update. If there’s no update available, try clearing cache data or uninstalling and reinstalling the app.
Updating your phone’s operating system is also crucial in ensuring that apps work properly. Go to Settings > System > Software update (or Software information) and check if there are any available updates. Keep in mind that some updates may take a while to download and install depending on your internet connection speed and device model. Once you’ve updated both the app and your operating system, try sending or receiving MMS again to see if it works now.
Fix #3: Clear Cache & Data
Clearing the cache and data is one of the most effective ways to fix Google Messages not downloading MMS. This method removes any corrupt or outdated files that may be causing the issue, allowing you to start fresh. To clear the cache and data on your Android device, go to Settings > Apps & notifications > See all apps > Google Messages. Once you’re in the app info screen, tap on Storage & cache. From there, select Clear storage and Clear cache.
It’s worth noting that clearing data will erase all your messages, so make sure to back them up before proceeding with this fix. Additionally, after clearing the cache and data, you’ll need to set up Google Messages again as if it were a new app. This means going through the initial setup process and re-entering any login credentials or settings.
Overall, while clearing cache and data may seem like a drastic solution, it’s often necessary for fixing issues with messaging apps like Google Messages not downloading MMS. By following these steps carefully and backing up your messages beforehand, you can easily implement this fix without losing any important information.
Fix #4: Reset App Preferences
Resetting app preferences is another viable solution to fix the Google messages not downloading MMS problem. This method will restore all your apps to their default settings, including the disabled ones. Resetting app preferences also delete app data and settings for non-system apps, so you’ll have to reconfigure them after resetting.
To reset app preferences on an Android device running on Android 9 or later, go to Settings > System > Reset options > Reset app preferences. For devices running on Android 8 or earlier versions, go to Settings > Apps & notifications > All apps > Menu (three dots) > Reset app preferences.
Once you’ve reset the app preferences, try sending or receiving MMS via Google Messages again and see if it works. If not, move on to the next fix until you find a solution that works for you.
Fix #5: Disable Battery Optimization
Another fix you can try if you’re experiencing issues with MMS on Google Messages is to disable battery optimization. This feature is designed to improve battery life by limiting the amount of power apps consume in the background. However, it can sometimes interfere with the functionality of certain apps, including Google Messages.
To disable battery optimization for Google Messages, go to your phone’s settings and navigate to “Apps & notifications.” Find “Google Messages” in the list and tap on it. Then select “Battery” and toggle off the switch next to “Optimize battery usage.”
Keep in mind that disabling battery optimization may reduce your phone’s overall battery life. However, if you’re having trouble receiving MMS messages on Google Messages, trying this fix could potentially solve the issue. If not, there are still several other fixes you can attempt before resorting to more drastic measures like resetting your phone or contacting technical support.
Fix #6: Enable Auto Retrieve MMS
Auto-retrieve MMS is a feature on Google messages that allows multimedia messages to download automatically as soon as they are received. If you have this feature disabled, you may experience difficulties downloading MMS. To enable auto-retrieve MMS, open the Google Messages app and click on the three-dot icon located in the top-right corner of your screen. Navigate to “Settings” and click on “Advanced”, then select “Auto-download MMS”. From there, toggle to enable the feature.
Enabling auto-retrieve MMS can help resolve issues with downloading or sending multimedia messages through Google Messages. However, if this fix does not work for you, try other solutions such as clearing your cache, updating your software, or contacting your network provider for assistance.
Overall, enabling auto-retrieve MMS is a simple fix that can help ensure smooth communication via text messaging using Google Messages. If you continue to experience issues with downloading or sending multimedia messages despite enabling this feature, consider trying other fixes until you find one that works best for you.
Fix #7: Restart the Phone
Restarting your phone is a simple yet effective way to fix various issues, including problems with downloading MMS on Google Messages. This method works by clearing the cache and refreshing the system, which can help resolve any software glitches that may be causing the issue.
To restart your phone, simply press and hold the power button until you see the option to power it off. Tap on “Power off” and wait for your device to completely shut down. Once it has turned off, press and hold the power button again until you see your device turn back on.
After restarting your phone, try downloading MMS on Google Messages again. If this fix didn’t work, don’t worry – there are still several other solutions that you can try out before resorting to more drastic measures like factory resetting or contacting customer support.
Conclusion: Try Fixes
In conclusion, if you are struggling with Google Messages not downloading MMS, there are several fixes that you can try. It is essential to make sure that your phone’s network connection is stable and strong enough to download multimedia messages. Additionally, verify that you have sufficient storage space on your device.
Another possible fix is to clear the cache and data of the messaging app or force-stop it. You may also need to check if there are any third-party apps interfering with the messaging app functions and temporarily disable them.
If none of these solutions work for you, consider contacting your network carrier or seeking technical assistance from a professional technician. Remember that patience is key when troubleshooting technical issues and trying out different solutions until you find one that works for your specific situation.